Education Stage

Tuesday, October 15

11:00AM
ServSuccess - Develop Your Team, Win the Future

Sara Anderson, National Restaurant Association + Kenneth Ivory, Creative Dining Services
Constant churn of talent drains time, energy, and money. It detracts from performance. High impact, targeted programs from the National Restaurant Association can improve employee recruitment, performance & engagement, thereby guiding you on a pathway to greater returns.



3:00PM
Use your Online Reviews to Fill Your Business

Michael Thibault, DFY Marketing Systems
As a 25 year restaurant owner, turned review and online reputations expert, Thibault helps hospitality businesses make sense of the online review environment and teaches them how to use their reviews to increase sales.



Wednesday, October 16

1:00PM
Ask the Experts Live

You’ve been reading the Ask the Experts feature in Michigan Restaurateur for years, and now it’s time for an in-person Q&A with the experts themselves to get all industry-related legal questions answered.
Submit Questions



2:00PM
Optimize Marketing

Michael Terranova, Optimize Marketing
Michael was born and raised in Lansing, Michigan. Michael is co-founder and co-owner of Optimize Marking, a digital marketing agency focusing on local search engine optimization, social media marketing, content creation and online reputation management.